In 2024, everything will be renewed. To meet the company's after-sales service needs, establish a unified after-sales management platform, achieve full scenario, full process, intelligent after-sales service management, and ultimately improve customer satisfaction, World Precision introduced the after-sales service system and held a project kickoff meeting on January 8th. Vice President and management representatives of World Precision attended the meeting with the project team, providing an overall explanation of the project implementation plan, goals, and strategies.
The project leader attached great importance to the digital transformation and upgrading project of after-sales service and gave a guiding speech at the meeting. The project is expected to be officially put into use on April 1st, and requires project members to actively cooperate and fully assist in achieving project goals in the subsequent project implementation process.
With the increasing maturity of the non-standard automation equipment manufacturing industry, customer satisfaction management has become a very important part. As a leading global provider of intelligent equipment solutions, World Precision has become a strategic partner for many well-known enterprises both domestically and internationally. Its product marketing network has spread worldwide, and it has established an intelligent after-sales service system covering the entire process, which will significantly improve service efficiency. World Precision builds an integrated, intelligent, full scenario, full process after-sales service platform, with system construction, process optimization, digital transformation, and knowledge transfer as the core, to create an efficient after-sales service system, which will greatly improve customer service experience and reduce service costs.
Digitalization of after-sales service is an important step in the transformation of the company's after-sales service, and also an important component of World Precision's precision digital construction. The smooth launch of the digital after-sales service project marks another important step in World Precision's digital transformation. In the future, World Precision will achieve visual closed-loop management of the entire after-sales service process, integrate multiple business systems to achieve efficient operation of processes, improve internal collaboration efficiency, and drive product improvement and service enhancement based on data.
Chinese
EN
